Next Level Quality of Care: A Patients Testimony
As a keynote speaker, I present at thirty to forty events each year on topics ranging from navigating change to setting impossible goals. I have to say though that the strongest connection I feel with an audience is when I get to share my patients story as a healthcare speaker with people that do the work that you do; those of you in healthcare. I’ve seen firsthand what you do. I’ve been there, on the receiving end.
I’d never been in hospital before until that night, after being rescued off of the side of a remote mountain, when I was wheeled on a stretcher into your world. Ten days in intensive care; a month in the first hospital, then seven months of rehabilitation; learning how to live as a double above knee amputee…
I know that what you do makes a difference, and I’ve got some ideas and some thoughts to share with you through my patients testimony for those times when I think you forget that you make a difference. I’ve put together a presentation especially for you, as someone who deals with situations of consequence on a daily basis, to remind you of the importance of the work you do; of the difference you make.
- Validation of the importance for the role you play. You make a difference!
- Strategies to improve the quality of care you deliver.
- The importance of perception in your role in healthcare, both in how you see your patients and how you see yourself.
The big picture aim of this presentation is to validate the importance of the work you do; whether you’re a front line practitioner or clinician; a caregiver or caseworker or a hospital administrator. Second to that is to share an example of the results we can achieve in our quality of care when we adopt a client centred (or patient centred) approach or model. When we partner with our patients to achieve a common goal.