Posts tagged customer service

Do you see The Power of One?

A guy named Scott Lewis made my day yesterday. Scott and I have never met, and in one telephone call he solved an issue that’s been plaguing me for THREE WEEKS.

learning, perspective, Warren Macdonald blogWarren MacdonaldMarch 3, 2015rant, telephone service, centralise, customer service, telephoneComment

Where is your focus?

Being focused and paying attention isn’t automatic; at least not for me. It takes work and it takes constant vigilance.

perspective, inspiration, learning, positive thinking, Warren Macdonald blogWarren MacdonaldFebruary 6, 2015being focused, United’s Red Carpet Lounge, customer service, focused on the problem or solutionComment